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How We Do It

Case History

Fidelity Salus

Fidelity Way s.r.l. asked to E-Spring to develop an Operational CRM.  

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E-Spring
likes to consider itself an ally to its clients,
always trying
to involve them
(user-centered)
in the various
work phases,
putting the real knowledge of
the company's needs
in the foreground,
thanks to
a profound
listening.

Over the years, this method has enabled us to improve a work process that has shown to be very successful.

Our work phases are:

Understand needs:

  • 1.    Goals objectives and their definitions
  • 2.    Listen to customer
  • 3.    Understand company's processes


Analysis:

  • 1.    Architecting solution
  • 2.    Technology definition


Production:

  • 1.    Developing a prototype
  • 2.    Sharing it with customer
  • 3.    Developing the software


Test&Delivery:

  • 1.    Automatic and Human Test
  • 2.    Performance Tuning
  • 3.    Delivery


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